CHARTER FLIGHTS (VIP1)

Journey: Depending on customer's designed flight route
General information about Tour:
Tour Code: TOURV1
Tour Price: Contact
Duration: Depending on customer's designed flight route
Tour Type: Charter Flights (VIP)

Depending on customer's designed flight route

- High Tech Headsets for aerial tours’ narration in three languages;
- Passenger insurance;
- Opportunity to take photos with pilot and aircraft;

- Complimentary transfers to the heliport,
- Complimentary refreshments before/after your flight.

GENERAL POLICY

a. Pricing
Prices and are subject to change depending on currency exchange rate and tax at the time of the booking.

b. Tour schedules
Tour schedules are subject to change at the Captain’s discretion as a direct result of bad weather condition, a maintenance issue that was unplanned or some other operational issue beyond our control.

c. Flying with Children
Children under 24 months of age are not allowed on board for safety reasons. Children 24 months and older require an individual full-fare seat.

d. Luggage
You are permitted to bring personal items such as cameras, phones, glasses or sunglasses aboard the aircraft. Purses, bags, handbags, camera bags, scarves, hats and other loose items of clothing will need to stay at the heliport in a private secure locker.
To ensure the flight safety, passengers are not allowed to carry explosives, flammable substances, metal corrosive substances, sharp objects, Samsung Galaxy Note7.... and any objects threatening to cause harm to other passengers on board and the helicopter itself.

e. Weather
All flights are subject to weather and light conditions at the captain’s discretion. VNHN will not be held liable for any cancellation as a result thereof.

f. Demurral Time
Demurral time is the time spent on the ground, waiting for passengers at their request. Although every effort is made to accommodate such a request it will depend on previous commitments. After a free 15-minute grace, a demurral charge will as follows: 15% of the service price. A delay of more than 30-minutes will be considered as a no-show and charge accordingly.

g. Late-show
Timing is very important for a helicopter tour and VNHN will not be able to accept any delay. Should the guest be late, the helicopter will depart without them and/or the tour shall not be reimbursed.

h. Safety brief
VNHN will provide a short safety briefing before the flight to ensure smooth operation.

BOOKING POLICY

a. Booking to Ha Long Bay must be made 1 hour in advance to give time to the Operation Manager & Captain to prepare the flight plan, schedule and authorizations.

b. Any other Flight Route or destination requires a 10 days notice to give time to the Operations Manager & Captain to obtain the Route License, prepare the Flight Plan, Schedule and passenger manifest.

CANCELLATION POLICY

a. Passengers canceling the reservation prior to 72 hours before departure shall not be charged for any fee and shall get a full refund if applicable,

b. Passengers canceling the reservation between 1 to 72 hours before flight departure shall be assessed a 50% cancellation fee,

c. For any cancellation shorter than 1 hour before the scheduled departure or no show, the full-service price will be charged.

RESCHEDULING POLICY

a. A fee of 30% of the service price will be applied if a request for rescheduling is received between 30 minutes and 24 hours prior to the scheduled mission time.

b. No re-scheduled will be accepted shorter than 30 minutes prior to the flight time and will, therefore, be treated as a cancellation.

Tour Map
Depending on customer's designed flight route
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